We're sad to see you go, but if you need to cancel your Antic Bike order before it ships, this guide will walk you through the process step-by-step to ensure a smooth cancellation and refund.
How to Cancel Your Order
Follow these steps to cancel your Antic Bike order before shipment:
- Locate your order number from your purchase confirmation email.
- Contact the Antic Bikes customer support team via email or phone. See below for contact information.
- Wait for confirmation from support that your cancellation request has been processed and your refund processed.
Contacting Customer Support
You can reach out to Antic Bikes Customer Support through the following channels:
- Email: support@anticbikes.com
- Phone: 800-283-7943
Refund Information
After cancellation is confirmed, the refund will be processed to your original payment method, typically within 24-48 hours. The timeline for the refund may vary depending on your financial institution.
Additional Tips
- Act quickly: The sooner you request cancellation, the higher the chance your order can be stopped before shipping.
- Keep your order number handy to speed up the support process.
Can I Cancel an Order that has Shipped?
If your order has already shipped, and you have been provided a tracking number, we are no longer able to cancel your order.
You may be able to contact the courier to request they return the package to us, otherwise, you can reject the package during delivery. Once the item(s) have been returned back to Future Motion, Customer Support will be able to process your refund.