Welcome to Antic Bike's comprehensive Shipping FAQ where we address your common questions about shipping.
What Countries/Areas does Antic Ship to?
USA Mainland, Hawaii, and Canada.
Other Countries/areas as well as PO Boxes are not being shipped to at this time.
What shipping methods does Future Motion Use?
Future Motion utilizes many courier services such as FedEx, UPS, and USPS.
How much does Shipping Cost?
Shipping costs are dependent on your location and speed selected during checkout. We recommend adding all items to your cart and entering your address to see what shipping options are available to you.
Will my Order Ship the same day the order is placed?
Typically orders placed Monday through Saturday with ground shipping will ship the same business day if ordered before 3 PM PST/PDT. If an order is placed after the cutoff times, it should ship next business day.
Expedited shipping methods may take one additional day to process on the courier side, and do not move over the weekends.
Can I pay to upgrade the shipping speed after my order has shipped?
Once an order has been shipped, the shipping speed selected at the time cannot be altered.
Will my Antic Bike ship with all accessories installed? Is there any Assembly Required?
All accessories purchased with an Antic Bike order will be shipped separately. You will receive separate tracking numbers via email for each individual Antic Bike purchased as well as additional tracking number(s) for accessories, depending on how many accessories are purchased.
Some assembly is required as all Antic Bike models are shipped stock, with the handlebars, throttle, and brake, and foot pegs inside the box. All tools necessary are included.
Where do Antic Bikes ship from?
All orders ship from San Jose, CA.
How much does shipping cost and what shipping speeds are available?
Future Motion offers different shipping options and speeds based upon where you live. If you want to know how much shipping will cost, add your desired item(s) to the cart and go to the checkout page and select the delivery service that makes sense for you. Shipping to Alaska and Hawaii may cost more.
Courier delays, national holidays, or extreme weather conditions may also affect shipping times.
What is Antic Ship+ Protection?
With any purchase of an item on our website, you will be opted in to our Antic Ship+. The price of the Antic Ship+ is calculated based on your order total and is subject to change depending on what items are in your cart. This will provide a delivery guarantee in the event that the delivery is damaged, stolen or lost during transit. If anyone of these scenarios have happened to your order, please reach out to customer support.
You can opt out of Antic Ship+ in your shopping cart, please note we are not liable for lost, damaged, or stolen items if Antic Ship+ is not purchased.
Where can I check the status of my Order?
You can check the status of your order by visiting Hey, Where's My Antic? Please have your order number and email address ready. Only orders containing Antic Bikes will appear in this tracker.
Is a signature required upon delivery?
Purchases of Antic Bikes from Anticbikes.com may or may not require a signature based upon several factors including your address, zip code, shipping costs, and purchasing habits.
Unfortunately, we are not able to override this, so if you place a new order from our website, we recommend following the tracking details to see if a signature is required and ensure someone is present on the delivery date. We also highly recommend purchasing Ship+ during checkout.
If you are concerned about your package being delivered while no one is available, please follow the instructions below:
For FedEx shipments, you can have your package redirected to a FedEx holding facility near you by following these simple steps:
If the tracking for FedEx says, 'Label Created', you will need to wait for FedEx to scan the package before redirecting the package to a hold location.
- Enter your tracking number on the FedEx website
- Select the "Manage Delivery" option located under the recipient address
- Click on "Hold at Location" or "Deliver to another Address"
- Either click "Continue as Guest" or sign into your FedEx account
- Fill out the original address recipient information
- Select the hold location that works best for you
- Read and agree to the terms and conditions
- Click submit
- Once the hold location request is processed, the tracking information should be updated within 24-48 hours. Don't forget you will need to bring your ID and tracking number when picking up the package. You can learn more about FedEx Hold at Location here.
For UPS Shipments, follow these steps:
- Sign up for a UPS My Choice Account on their website here.
- Follow the instructions on their website here.
What if no one is home to receive the package?
If you are not present to receive your package, you have a few options:
- Wait for the courier to reattempt delivery. Most couriers will attempt to redeliver your package. After the courier has attempted redelivery, the package will be returned to Future Motion.
- Request that your package be held for pickup. Contact the courier and see if they can redirect your package to a hold location. You will need a government issued ID and tracking information to pick up the shipment.
What happens if my package is returned to Future Motion?
We may be able to re-ship your package to you. However, if the courier is having difficulty delivering to your location, you may want to contact Customer Support with an alternate address.
Why is my order stuck in transit?
Packages may be delayed for a number of reasons including: extreme weather conditions, customs/importation restrictions, national holidays, local backlogs at shipping facilities, etc.
If your package has not moved in 5 days, please contact Customer Support and we will file an investigation with the courier.
My package was marked as delivered, but I cannot find it. What should I do?
Do not panic! First, check to see if a neighbor, family, member, co-worker, roommate, etc. received your package. If you live in a community with a shared lobby/mailroom or with a receptionist, check those locations. If you are still unable to locate your package, and you purchased Ship+, please contact Customer Support.
Further Assistance
For more detailed questions or personalized support, please visit our Help Center or contact our support team directly. We are here to help you enjoy your Antic Bike experience fully.